Returns & complaints

You may withdraw from the purchase within 14 days of receiving the goods, without giving a reason.

Right of withdrawal

The 14-day period starts on the day you take delivery of the goods. To withdraw, tell us within that period — an e-mail to info@worldoffreddie.com is enough, or you can use the model withdrawal form.

The model form is enclosed in the box with your order and can also be downloaded here (PDF).

Getting your money back

We refund within 14 days of your withdrawal, using the same payment method you paid with. We send the refund once we have received the goods back, or once you show us they have been dispatched — whichever happens first.

Who pays for the return

The cost of sending the goods back is paid by you.

What cannot be returned

• Goods made to your specification.
• Food that has been opened.
• Experience packages. A leisure service booked for a specific date is excluded from the right of withdrawal under § 1837 of the Czech Civil Code, and has its own cancellation terms — write to info@worldoffreddie.com.

Complaints

Goods are covered by a two-year warranty. Write to info@worldoffreddie.com with your order number and a description of the fault. We will handle the complaint within 30 days.

Out-of-court dispute resolution

If we cannot resolve a dispute between us, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce), the competent body for out-of-court consumer dispute resolution: adr.coi.cz.

The seller

TH ASSET MANAGEMENT, a.s.
Nadjezdová 695/28, 783 13 Štěpánov, Czech Republic
E-mail info@worldoffreddie.com · Phone +420 736 623 092
Company ID 19172656 · VAT CZ19172656
Registered with the Regional Court in Ostrava, Section B, Insert 11535